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George Bernard Shaw, recipient of the 1925 Noble Prize in Literature and award-winning Irish playwright, famously said: “The single biggest problem in communication is the illusion that it has taken place.” As I reflect back on my years of online instruction, I confess: I’ve made this mistake. I often assumed that students understood a post, an email, or a video I’ve made when they did not. Harder still is letting students know that the instructor is “on their side” and wishes their every success. Born from trial and error, here are my top 5 suggestions on the most effective ways for teachers to communicate with students online. 1. Make first contact and do it early The worst mistake I think I ever made was sending my greetings to students on the first day of class. It’s too late. Students need a few days to get a sense of the course, read the syllabus, ask questions, and carve sacred space in their busy schedules for the hours they need to study. Trying to do all these things and start on the first module when the term begins never works out well. Instead, I contact students weeks before the beginning of classes. I make a video introduction so they can see and hear that I’m a “live” person. In the video (a short 2-3 minutes), I give my greetings, say something about myself, share a vision of the course and why it’s important, and keep “business matters” to a minimum. Strategically, I set up a pre-class orientation module for the students to work through prior to the start of class. There they see the assignments at a glance and get a walk-through of the course shell. When the term officially begins, they are ready to jump into the first module. 2. Have office hours every week and make them consistent In an age when using Zoom, Big Blue Button, Skype, or other video conferencing tools is not only convenient but free, I recommend setting up regular office hours when a student can count on a specific day and time each week that you are online to “meet.” I send out a Doodle poll early so students can indicate their free hours in a given week. I try to pick two 1-hour time slots when most students can join. Then every week, I’m online in Zoom or Big Blue Button waiting for students to drop into the video conferencing session. While I wait, I can grade, write emails, and get tasks done. But as soon a person enters the session, I drop everything and we talk. Someone almost always shows up. Office hours assure the student that the instructor is available and present. It lets students know you want to help. It also gives me a pulse of how students are doing. Are they drowning in, or sailing through, each module? Meeting them through office hours is a quick reality check 3. Receive advice and implement suggestions when you can At times, students have great suggestions. It may be the case that the suggestion cannot be implemented right away, but if it can be done, I try to do it. It could be as simple as extending a deadline on a particularly tough assignment or providing samples of good bibliographies. Whatever the suggestion, implementing it gives a needed sense of ownership to my students 4. If you make a mistake, don’t be afraid to admit it and offer a fair resolution I remember one time when I was not informed that more than half my class would be taking a week off in the semester to attend a conference sponsored by my seminary’s denomination. There was no way these students could attend the conference and complete the next module. I saw no way forward but to contact each student and apologize for not incorporating the conference in the class schedule. I talked with academic services and with their help adjusted the course to accommodate the conference week. I dropped one major assessment. It was messy but the students were graciously cooperative. Whew! 5. Keep it positive Students get discouraged easily. If they are feeling the course is too hard, we work out a plan to move forward, whether it’s extra tutoring or adjusting study habits. The most important thing is to keep it positive. Hope inspires perseverance. Perseverance is what we all need to succeed.

Last year, my university offered online instructors two video tools on a trial basis: Flipgrid and VoiceThread. While VoiceThread’s features did not suit the classes on my schedule, I might incorporate it with advanced students in the future. Flipgrid, a Minneapolis-based educational startup (acquired in mid-2018 by Microsoft), uses an intuitive interface to allow students to create and upload videos on “grids” established by an instructor. First adopted in K-12 settings, the social media savvy generation can navigate the process with ease. It intrigued me enough to use it in both summer and fall General Education classes. As a mechanism for class introductions, Flipgrid is a slam dunk. Although my previous practice of asking students to post a brief introduction with a photo worked just fine, I enjoyed receiving candid video footage of students in their dorm rooms or apartments, as well as with their roommates and pets. The mobility of the app gave the students options and many decided to have fun. Other backdrops included hiking on the Blue Ridge, work sites, or even in the car with friends (no videos were filmed while driving). Moreover, all participants can easily access other classmates’ videos and they got interactive without being instructed to do so.  Another helpful function was as a conduit for questions about the class or the parameters of an assignment. Instead of fielding a number of separate private emails on the same topic, students made video queries and I posted answers for everyone to see. Using Flipgrid as a discussion board produced more of a mixed bag. First, the positives. Even though the videos were graded, I wanted lower stakes assignments than writing, and many students embraced that informality. I could therefore hear a student processing the questions I posed and thinking through the assigned materials. Because I also asked them to engage with the video of another student, I caught glimpses of how they negotiate differences. Additionally, the platform allowed me to build a scored rubric suited to the assignment and I could send individual responses (point totals and comments in writing and/or video). I liked that videos showed the personal. For instance, listening to posts with young children screaming in the background made the challenges of parenting as a student obvious. And Thursday, Friday, or Saturday night contributions, with folks getting ready to head out the door on dates or to parties (or, sometimes, coming back in) taught me a great deal about the social scene as well as fashion in clothing, hair, and jewelry . . . and preferred drinks which were quite visible.    But it did not prove all smooth sailing. Many students carefully curate their online identities and want control over their public personas. Even in Flipgrid’s private and password--protected space, evaluations indicated some students experienced anxiety about their self-presentation in this format. Unexpectedly, one way this concern manifested was through an uptick in plagiarism. While students on traditional threaded discussion boards sometimes cut and paste content without attribution, I never anticipated videos featuring students reading directly from websites as if the words were their own. But they did, and did so in significant numbers. My conversations with offenders about this behavior indicated fear about appearing less than knowledgeable in ways that amplify differently from a typed post. Workload also became a problem. While I thought video posting would prove less onerous for students, I hoped it might equate to grading traditional boards for me. Again, the results varied. Many students appreciated the chance to make contributions in this new format, but others reported choosing an online course because of a preference for writing out thoughts and were disappointed not to have that option. Still others refused to post a video until they thought it looked and sounded perfect, resulting in lots of takes and time sunk into the production. As for me, although I limited all videos to a maximum of 3 minutes, that meant listening to 2 posts per student weekly could run three hours straight for a single class of 30 students–extended, of course, by the need for breaks and to compose and enter feedback. It was the latter that truly took up time because grades assigned in Flipgrid did not automatically integrate into the learning management system gradebook. Instead, I recorded separate grades in Excel and then again in Moodle gradebook for the students (in addition to emailing my feedback through Flipgrid). Many days toward the end of the term, I longed for my old threaded discussion boards I could grade in an hour or so. Still, I do not regret being experimental with a new technological option. Learning how to incorporate a new pedagogical tool effectively always takes time. I will not abandon Flipgrid, but I do plan to modify my future use. It’s certainly a keeper for introductions and class questions. But instead of using it like a traditional discussion board, I am mulling over incorporating grids at the completion of a unit, or perhaps after a reading or a video, in order to allow students space to pose questions about an idea or a theory where they need additional clarification or to push on something I may not have stressed. I can also see assigning a student to make a short video presentation on a given topic where others will ask questions or pose challenges. Finally, using this tool helped me as a teacher. I became less uptight about posting only perfected content made when I was dressed in a certain manner and every hair was in place. In fact, I often posted from wherever I happened to be, including on the treadmill at the gym, while at the grocery store, and even from a friend’s hospital room. My students got to see me as a person with a life, too. That kind of interaction can get lost online. So even when this new toy failed to live up to my hopes, or I failed to use the resource to its best advantage, it nudged me to keep stretching as a teacher, to seek more effective ways to communicate. That outcome is never a bad one.

We are celebrating the 50th anniversary of Paulo Freire’s magnificent book Pedagogy of the Oppressed and the Wabash journal, Teaching Theology and Religion, has published a Forum to  to celebrate the book and Freire’s legacy. Very few books in recent history have made their way around the world expanding the ways people think about education and learning processes. Freire’s legacy is one that will always be developed and challenged. Developed by those who care for deep, critical thinking and challenged by people and governments who see the danger of Freire’s thinking. Regarding the latter, Jair Messias Bolsonaro, the new president of Brazil, where Paulo Freire is from, sees a danger in Freire’s work and legacy. While campaigning, the new president said that he would go into the Ministry of Education with a flame-thrower to burn anything associated with Paulo Freire. Even though Mr. Bolsonaro most probably has never read any of Freire’s books, he claims that Freire offers a sectarian and socialist education whose Marxist teachings undermine the education of the student. Along with Bolsonaro, the Brazilian new conservative movement called “Schools Without a Party” also blames Freire for making students receptacles of ideologists who want to put socialist interests before the love of Brazil and threaten the “Christian values” of family, property and church. It is with good reason that the president of Brazil and conservative sectors of society are all concerned with Paulo Freire. Freire’s education helps people to figure out their own lives more fully, to develop critical minds, to engage into social mobilization, to gain their own sense of liberation, and become subjects of their own history. This process helps people to see, judge and act, challenging all forms of power. Education for Freire is the unfolding of worlds for the one who is learning. It is a way to gain conscientization of one’s own life and the environment in which one lives. When Paulo Freire is teaching a village of fishers, he starts by asking people “what is a fish?” Then he asks what is the meaning of the fish to the community, and how fish and fishing are connected with their own ways of living, as well as how they relate with other fishing villages, the environment, and even big fishing companies. Through pursuing the meaning of the word “fish,” the fishers describe several power relations around their lives. In the end, people learn not only how to spell and write “fish,” but also how “fish” tells people about their lives, their world, and the other worlds with which they are connected. Done this way, education is a path from being oppressed to become free. Education is a way of giving voice to the voiceless and gaining conscientization that unleashes the struggle against the domination of those in power, of realizing that everyone has the strength to organize and struggle to change their lives. This form of education is everywhere in the world and as educators we must go where transformation is at work. In order to continue to honor Paulo Freire, we must acknowledge that popular education is present in the movements of resistance and emancipation. For us to get a better sense of what Freire’s pedagogy can do, we should listen to those who are at the bottom of society trying not only to survive, but to thrive. It is from those places that we gain a much better sense of what Freire’s pedagogy of the oppressed means. As Oscar Soto says: The popular education of Paulo Freire is the possibility that workers, peasants, landless workers, excluded and marginalized people will think and re-invent themselves in the transit from being spectators to become genuine creators of the material conditions of life. It is not in vain that the language of the pedagogical rebellion of the oppressed is spoken in the popular movements, in the base communities, in the theories of dependencies, the sociologies of exploitation, the liberation theologies, the Latin American socialisms, the research/activism, participatory action and so many traditions of resistance in Our America.[1] On the other hand, Freire’s pedagogy can also be relevant for teaching contexts with privileged students in elite universities. It can help students gain a sense of vincularidad[2] or deep relationality, of unbalanced power, exploitation, and class struggle. By gaining consciousness of our lives in the relation with others and larger societies, we learn how to act towards somebody else, and move from protecting our own groups into seeking common justice for all. This opening of the world of oneself into the world of another brings a demand with it, namely that we engage in each other’s worlds. What happens then is that I have to check how my own ways of thinking and living are related to other forms of thinking and living, how my habits of eating fish relate to fishing villages and the massive destruction of the sea life by big corporations. This consciousness of our common situation and the fundamental sense of vincularidad challenge teachers and students in any school, poor or rich, to engage in uneven exchanges. Freire’s education for consciousness is the beginning of the unfolding of a vast world of wonders and imperfections that need to be engaged. For instance, if we want to deeply honor Paulo Freire and his legacy, we must respond to one of the most fundamental challenges of our times: patriarchy/fascism and the “masculine mandate.” Rita Laura Segato calls our attention to the war against women and how the new forms of fascism are aimed at the destruction of the women.[3] How can we engage pedagogies of liberation that help us engage and relate with this those being oppressed by it? How can we find tools, together, to understand it and create conditions of possibilities for transformation? Our lives, and the life of our planet, depend on forever-expanding forms of conscientization that keep demanding freedom, and justice for every person. In this way, the work of Paulo Freire, developed by the work of women, indigenous voices and popular movements, can reach any and every school and community, connecting us deeply with the work of Martin Luther King who said “Injustice anywhere is a threat to justice everywhere. We are caught in an inescapable network of mutuality, tied in a single garment of destiny. Whatever affects one directly, affects all indirectly.” (Letter from Birmingham Jail) [1] Oscar Soto, Freire, Mariategui y una educación popular campesino, Noviembre 22, 2018, http://contrahegemoniaweb.com.ar/freire-mariategui-y-una-educacion-popular-campesina/ [2]  Walter D. Mignolo and Catherine E. Walsh, On Decoloniality: Concepts, Analytics, Praxis (Durham:  Duke University Press Books, 2018). [3] Rita Laura Segato, La Guerra Contra Las Mujeres (Madrid: Traficantes de Sueños, 2016).

"We are all wanderers on this planet.”[1] In my wanderings through the written word over the last month, I met the American poet Robert Lax (1915-2000). For a time his greatest claim to fame was his deep and lasting friendship with the Trappist monk Thomas Merton, yet Lax’s contributions as a poet are being unearthed. Lax’s work in and of itself did not receive much recognition within his lifetime--with the exception of the poem Circus of the Sun, a reflection on creation from the metaphorical viewpoint of his circus experience. Late in his life, Lax began writing aphorisms, one of which I came across twice in my wanderings. Michael N. McGregor, author of the biography, Pure Act: The Uncommon Life of Robert Lax, writes that Lax “sent an aphorism to his friend the artist Nancy Goldring that beautifully summarized how [Lax] had come to see his—and maybe everyone’s—task in life: ‘not so much finding a path in the woods as finding a rhythm to walk in’.”[2] This is indeed food for thought as we each meditate on Whose we are and who we are becoming as Beloved. I think this vital wisdom plays a critical role for us as theological educators and, perhaps even more so, as online theological educators. Many students come to us seeking what they need to know to spread the Gospel and asking what’s the path of Truth. Yet that is not ours to give. What is important is to help students find a rhythm to walk in so that within their journey they can contribute of themselves to building the Reign of God. It is not so much finding a path . . . as finding a rhythm to walk in. At a very practical—incarnational—level, I imagine many can relate to the need and importance of understanding expectations in much of what we do and to which we belong: jobs, sports, church, and family. Having that understanding provides the parameters of our being in those particular ecologies and relationships. However these expectations, while sometimes made explicit, are often communicated in subtle ways: the raising of an eyebrow from a colleague or a side glance at the end of a meeting from a supervisor, or an unscheduled conversation between parent and child in the kitchen over ice cream during the late hours. Without these face-to-face cues and moment-to-moment interactions—such as when we are in online learning environments—setting expectations and developing a rhythm of being is of utmost importance. As a neophyte of online pedagogy what I find most helpful to students, in addition to setting global course and assignment expectations, is to clearly delineate a way of being as community, i.e., to develop an ecology of being or a rhythm to walk in together. By this I mean, setting expectations for their relationships as learning colleagues. To do this, I frame our week in prayer, provide a weekly study guide and adhere to regular time frames. The importance of weekly communal prayer is discussed at length in an earlier blog: https://www.wabashcenter.wabash.edu/2018/09/needling-students-to-authenticity/. Suffice it to say, prayer helps us—myself included—to “hold the tensions [we experience in the learning environment] as we deepen into greater self-awareness supporting one another in mutual learning and growth.” The weekly study guide provides a map for the week’s hopes and learning activities. It includes the weekly learning objectives and delineates step-by-step what needs to be accomplished with prompts such as: view the prayer video, view the introduction video, read X, Y and Z, attend to these questions as you read, online discussion instructions, and begin your research. Yes, I do have the module set up with each piece in logical progression, yet my experience is that students find the study guide itself supportive for learning. It provides a sense of security and helps students find their own rhythm of study within that structure. Finally, adhering to regular time frames is imperative. Regular time frames include the times for opening of a module, for online discussions, and for professor feedback. Our weeks of study run from Sunday at 7:00 pm (Central) to the following Saturday at 11:59 pm. Modules for the upcoming week’s materials open each Saturday at noon. This promotes focus on the week’s topic at hand and allows for students to plan their rhythm of study for the next week before it officially begins. Online discussions usually take two forms—for example, leader/summary or original/final word—and follow regular posting times such as: the leader posts by Wednesday, 11:59 pm; discussion occurs until Saturday at noon; and the summary post is due Saturday, 11:59 pm. Content and length expectations of the various posts are described in the weekly study guide. Expectations are important, and perhaps even more so are the feedback received by the student on her work. Critical feedback from the professor within two weeks provides students the opportunity to adjust their rhythms; perhaps they need to take more time reading, integrating, ferreting out important distinctions, or engaging their peers in substantive ways. Growth can occur and energies adjusted if students are provided regular and timely feedback. It is not so much finding a path . . . as finding a rhythm to walk in. Guiding students to operate from a regular rhythm in the online environment provides the support students need to develop their own rhythm of study. Guiding students to walk in a regular rhythm provides students the freedom to be; to engage ideas and one another—which is where their focus needs to be.  Guiding our students into a rhythm will not necessarily help them find the path of Truth, but perhaps to discover their own rhythm as they wander on this planet and create a path by which they live more deeply into the Truth. [1] Michael N. McGregor, Pure Act: The Uncommon Life of Robert Lax (New York: Fordham Press, 2015): 378. [2] McGregor, Pure Act, 381.

“Toto, we’re not in Kansas anymore.” So many of our students have a “Dorothy” experience when they enter theological and religious education. Our classrooms are not what they have had previous experience of. Our classrooms are not the local church, not Bible college, not the family reunion, not church camp, not church conference, not undergraduate school, not job site; not anything like they have ever had to traverse. The location of our adult classrooms, for many students, is unique. And, once the degree is received, it will be a space to which they never return. Our classrooms, for so many, are the most foreign space they have ever ventured into. So many students are out of their comfort zones. They are away from home. While our teaching goals are rarely to comfort our students, teaching students who are upset, distressed, and skittish does not make for good teaching or good learning. Like many schools, we have a growing number of commuter students. My school draws from the boroughs of New York City, Jersey City, and Newark. While those of us who are familiar with living in the suburbs do not think of it as a “dangerous” space, those brothers and sisters who call the city home can find thick forests and dimly lit walking trails to be a problem. One night after class I was walking home. Home was on the other side of campus. Between the building where I taught and home was the baseball field, then an expanse of unlit trails through the campus arboretum. I had walked this route at night for many years with no fear or trepidation. After class, I passed a student getting into his car. Edgar (not his real name) was headed back to the City. We quickly exchanged after-class-pleasantries, then I resumed my walk toward the woods. Edgar called out to me in a concerned tone, “Doc, where you headed?!” I turned around and told him I was headed home and said, “Good night.” Edgar got in his car, raced around the parking lot until he caught up to me. He rolled down his car window and in a distressed tone called me to his car. I walked over–not sure what was wrong. He asked if I was going to walk through the woods–in the dark, alone. I said yes. He asked, “Please let me drive you home.” Feeling Edgar’s concern for me, I got in the car. During our five-minute drive, he expressed his anxiety for being in “the country.” I told him I had lived here for many years and felt comfortable walking, even in the dark, in spaces I had come to know. He told me that if I needed a ride home after class for the rest of the semester that he would gladly drive me home. Before this experience, I had considered that students might be uncomfortable with new ideas or new people or new values presented in our classrooms. I had not previously considered that students might be uncomfortable with being “in the country”–away from the city–uncomfortable in the terrain where they did not know the rules and the pathways were, literally, unlit. Suppose an obstacle to good teaching is the literal space we occupy? What if we have city people who have ventured to the country, or country people who have ventured to the city, and are fearful of this unfamiliar space? In either regard we have students who are distracted by their uncertain safety, worried if they will get back home safely and without incident. What does it mean to teach with this kind of discomfort in the room? Dorothy, of The Wizard of Oz, turned her situation into a quest. She constructed a journey which eventuated in her return home. So many of our students are not on a quest; they simply want to get a degree and the degree-giving-place is located in a place that is very foreign, a long way from home, but commutable. They commute to the foreign place and then return home each week. I suspect some students resign themselves to being uncomfortable for the duration of their education. Complicating the discomfort and anxieties of our students, another dimension to their discomfort is the experience of possibility. Author bell hooks said, “The classroom remains the most radical space of possibility in the academy.” So many students resist encounters with “radical spaces of possibility” preferring instead spaces which are reliable and previously known. My first teaching challenge was at age thirteen when I taught elementary-aged children in my church’s summer day camp. Snack time was a favorite moment in the day’s schedule. The teachers would gather all the children in one room and provide fruit as a snack. Ralph, age 10, never ate his fruit snack. He would complain and ask for cookies or chips. One day I sat with Ralph who was pouting. I asked, in earnest, why he would not eat the fruit. He said, “Because you don’t know what you’re going to get.” I told him that I did not understand. Ralph said, “If you eat an orange you don’t know if it’s gonna be sweet or sour. It might be juicy or it might be nasty. But if you eat an Oreo – they all taste the same. You know what you’re gonna get.” Many of our students find our classrooms too risky with possibility. They simply want to know, like Ralph, that they are going to get what they previously know, what they previously experience as dependable. When we say learning will be discovery, newness, encounter with the unfamiliar, even transformative–the Ralphs in our classrooms recoil. They do not want to be transformed. Some of the resistance and anxiety is that lots of people do not have an adventuresome spirit. Or more to the point, students will say that in their busyness they do not have time for an adventure. The thought of new ideas is worrisome, even burdensome, rather than motivational or inspirational. Students’ discomfort about risking the randomness of learning is anxiety producing and can make our classrooms woeful. The spring semester is upon us and my syllabus is prepared. Even so, I do not have strategies to relieve the many real discomforts, anxieties, and fears of my students. Edgars and Ralphs will likely be in my course as well as a few new kinds of fears I have yet to catalogue.  By now I have enough experience to know that much learning can happen even when fears, uncertainties, and reservations are not calmed or eased.  Beyond that, I know I need to be a non-anxious presence for the sake of all of my students and me.

I distinctly remember what my husband said when he found me typing an email to a student in the middle of the night, the glow of my laptop illuminating my face in the darkness: “You need to set better boundaries.” Suffering from insomnia–whether it was in the late stages of pregnancy or the first year of night feedings, I can’t remember–I rationalized my behavior by saying that I was being productive since I was up already, and that the student seemed genuinely distraught by the state of their paper in light of a pressing deadline. In fact, his words resonated profoundly with my own sense of being out of balance. Online teaching can blur the boundaries between our work and our lives. People readily remark that online courses take a long time to design and develop, but less time to administer. In other words, they are more front loaded than face-to-face courses. However, communication and interaction with students over email, Skype or Zoom, or even face-to-face can also place considerable demands on our time during the course of the semester. Because we can virtually correspond anytime and anyplace, it is easy to find oneself replying to students during times that one would not even entertain the possibility of a face-to-face meeting. An added pressure is that online students consider prompt responses and feedback from their instructor crucial and an indication that they care. On their evaluations students report greater satisfaction when they receive prompt replies to their emails. Yet we do a disservice when we reply as soon as we see their email, regardless of the time of day. Although this might create a greater sense of satisfaction on the part of our students, it fuels the idea that instructors are constantly “on call” and undermines their own capacity to delay gratification, which is a crucial skill for self-regulated learning. Moreover, when they see that we have emailed in the middle of the night, they may conclude that it’s all right to prioritize other things over sleep, rest, and wellbeing. We lose the opportunity to model to our students a more balanced, mindful approach to our communication and interaction. Mindfulness encourages us to cultivate an embodied presence, receptivity, and awareness of ourselves and our surroundings, so that instead of immediately reacting to what we experience, we can instead create space for a more thoughtful response. We may overlook our bodies as we interface with digital devices and screens, but as Linda Stone has observed through the phenomena of “email apnea” – the temporary absence or suspension of breathing, or shallow breathing, when doing email (https://www.huffpost.com/entry/just-breathe-building-the_n_85651) –our online interactions have physical, emotional, and cognitive ramifications. By immediately replying to students’ emails, I was failing to address my own sleep habits, and I was not giving the space for students to try to resolve their problems by themselves. In the case of students who had clearly procrastinated and emailed me an hour or two before a deadline, one could even argue that I was encouraging bad habits. Aiming for a quick turnaround, I was being reactive rather than responsive. A more mindful approach would have aligned my online communication with the expectations laid out in my syllabus, where I explain that email is my preferred method of contact, and that they should expect a reply within 24 hours. Those parameters allow for balance: one can establish hours to be offline. Admittedly, we may still find the need to accommodate students even when it impinges on our personal lives. Once I found myself emailing back and forth with a student, trying to clarify the expectations of the final project, when he suddenly asked, “Can we talk over the phone?” Although I was at my parents’ house, I felt bad and agreed to call. Bracing myself for the potential of a half-hour interruption, I dialed his phone number. After responding to various questions I hung up and looked at my phone. It had taken less than ten minutes. This made me realize that we should take advantage of multiple channels of communication with our students. In another case, a student asked if we could meet face-to-face to discuss his ePortfolio for the course. We sat together looking at his laptop, and he scrolled through some of the ePortfolio pages to ask about my comments and suggestions. Again, within a very short span of time, I was able to address all of his concerns . . . and meet the student in person. These kinds of interactions with students–over the phone, via Zoom or Skype, or in person–not only show that we care about our students, but they contribute to a greater sense of embodied presence. Although I still have a long way to go, I have found myself trying to be a more mindful online teacher, for the sake of both myself and my students.

In theological education, students who go to school online are frequently students who remain at home throughout their degree programs serving in faith communities they know well. This reality affects their formation and affects how teachers approach it. There are some advantages to the situation. As Elaine Ramshaw writes about teaching pastoral care online: “The fact that many of the students are also concurrently doing what one might call ‘embedded’ parish work, and that some of them are the pastoral leaders of their congregations, can be a plus for teaching in any of the practical fields.”[i] For example, in a class on pastoral leadership I might teach students how to lead decision-making via consensus process. An assignment option for that class might then be to lead their church board through consensus process. Assignments carried out in students’ ministry contexts represent what in higher education are called “authentic assessments.” Defined as real-world activities mirroring the very sorts of tasks students will practice in the professions for which they are preparing, authentic assessments are widely valued for their role in formation. They are also sometimes perceived to be tricky to create. But when online students can simply turn a camera on in the place they already work, authentic assessment becomes easier. I have learned several ways to take advantage of the video camera in assessing ministerial formation. The first thing I tell students is that because it is their development I care about, I will be watching and listening to them, not their congregants. They should train the camera on themselves and not worry about capturing everybody on film. They will upload the video to a secure channel, I will be the only one viewing it, and they can delete it once I have done so. Moreover, I tell them, I’m not assessing their congregants. Activities do not have to go perfectly for me to get a sense of students’ leadership abilities. Whether or not, for example, their board actually reaches consensus on a decision is not the point. These reminders help students help their folks to relax, act naturally, and forget about the camera. The hope is that I will, in fact, see a truly authentic ministry event. It appears to work. The video camera becomes quite literally like a fly on a wall that ceases to be noticed after a while. Therefore, filming has certain advantages over direct personal observation of students, which in face-to-face education is often considered the ideal way to assess student formation. The second thing I tell students is that they must watch their videos. I was surprised when I first started teaching online to discover how often they did not. I appreciate the self-consciousness and even pain associated with seeing a tape of oneself, but one of the best ways to learn how to be a minister is to watch oneself in the act of ministering. Videotaping uniquely allows for this kind of learning. The third thing I tell my students is that by watching a video of them in action, I will learn more about their context and gain appreciation for the challenges they face. The videos give me access, after all, not only to students whom I would never see otherwise because of distance, but also to real conversations being held in real church parlors, basements, and Sunday School rooms. It doesn’t get more ‘authentic’ than watching a bunch of folks sitting around a table sipping Diet Cokes, quieting fussy babies, and occasionally digressing from the exercise at hand to rehash last night’s big game. Watching the videos makes me realize how difficult the skills I’ve taught in class can be when practiced authentically. I cannot help but see what goes on. I see all the distractions and interruptions that come with trying to get church folk to have a serious conversation. I’ve watched my students struggle to manage dominant personalities, deflect obvious attempts at alternative agendas, and finish exercises in time to get to the second service. I have even watched somebody suffer a stroke in the middle of a meeting. A final advantage of authentic assessment via videotape is that teachers come to appreciate the true breadth and complexity of ministerial formation. [i] Elaine Ramshaw, “Reflections on Teaching Pastoral Care Online,” Reflective Practice: Formation and Supervision in Ministry, Volume 31 (2011), 62. This entire volume of Reflective Practice is dedicated to formation and supervision in a digital age.

Course design in online learning juggles a range of factors to produce an effective learning environment. For instance, most of us who teach online must navigate the expectations of our institution. Maybe a requirement to adhere to some external standard, like Quality Matters, exists. Perhaps the learning management system defines what one might do. Some schools require the use of a design consultant, while others throw faculty into the deep end of course development without any support. And, then, of course, we always must account for the students. I tend to boil online class structure down to the following: consistency matters, less is more, clarity in all things, and never lose the personal, and course design is never done. Consistency matters speaks to the basic principle of setting the same pattern week in and week out. The freedom of asynchronous online learning (work on your own from anywhere, anytime) differs markedly from a student knowing to turn up on specific days, at a given time, and in a set location. Many undergraduates still need the discipline built in. Setting repetitive due dates, for instance, allows a learner to integrate the class into her or his calendar and to schedule other obligations (e.g., work, childcare, recreation) accordingly. Organizing the course materials via a weekly agenda in a fixed place enables the students to know where to look for readings/videos and how to determine what to turn in, where, and by when.  Less is more applies in several areas. Only the rare student will read every line of my syllabus, carefully parse my directions, or watch every video. I try to help here. Creating my syllabus using Moodle’s “Book” for example, allows me to generate a Table of Contents. Students then might skip to what they prioritize (like grading) and only refer to policies (academic integrity, disability accommodation, etc.) when needed. I also use this function for the weekly assignments. Students can bypass the learning goals the University wants posted and immediately access the readings/videos and the worksheets.    Similarly, in video presentations, if I can do 2-4 minutes rather than 10 or 15, I stand a better chance of a student listening all the way through. But even when I go long, I cannot waste their time. Good video production requires thinking through what is most important, planning out my commentary and visuals, and speaking at the pace of something like a Crash Course lesson. Students then tend to stick with it and even re-view when they need a second or third shot at an idea because it is not burdensome or scattered. Clarity in all things means avoiding confusion by providing step-by-step instructions for every assignment, a rubric for how it will be assessed, links to technical support for what students might need to accomplish it (such as how to make a video), statements about when precisely to anticipate feedback, and a forum to pose their questions–again with response time being key. Online learning lacks the luxury of chatting face-to-face in class about what I want to see or how the grading is coming along. Instead, I must anticipate, as well as draw from experience, what kinds of questions students raise and plan accordingly to answer them at the outset. Never lose the personal takes me back to when I first started out in online and most of my students brought with them the expectations of a face-to-face environment. They wanted to see my face and hear my voice. They wanted not automatically graded assignments, but my personal comments. I also learned the value of students hearing from me “live” every week, even when everything might be running like clockwork. A weekly note to the class or a quick video about the connection of a current event to what we are doing reminds them I am there and active and paying attention. Sending individual feedback on something as mundane as a discussion board post says I take their ideas seriously. I also, then, get more students making appointments with me to work through issues or to chat about their interests. These interactions make use of my expertise in more areas than content delivery and that is, as we all know, where most authentic learning happens. Finally, course design is never done. Each iteration of a class teaches us something new about what works and what we can do better. Making the time to reflect on the specifics, or to learn new tricks by engaging with other faculty, brings pedagogy to the forefront and that, to my mind, always benefits the learning experience.

The power of affirmation lies in the acknowledgement of a job well done.  When colleagues applaud our success, we feel more a part of the enterprise, more connected, and more accepted. Being affirmed is being seen, noticed, made visible in erasing workplaces where so much of our work feels like it goes unnoticed or simply taken for granted. Feelings of isolation and separation are lightened with applause. Recently, I facilitated a workshop on teamwork and collaboration for a group of women who work as administrative assistants for a large corporation. For the most part, they feel unappreciated and under-valued. I led them in an activity which was intended to spark appreciation amongst them. I divided them into pairs and instructed each pair to interview the other. The interviewee was to share two of her recent successes at work. Then the roles were switched. When it came time to report back, each pair member was told to tell the entire group one of the interviewee’s successes for which the entire group would then applaud wildly. I gave the instructions and asked if there were any questions. One woman commented that if we applaud too loudly security might come. I told her we would risk it. The group quickly divided into pairs and began the conversations. After a bit, I reconvened the group and asked the first pair to report. I reminded the group to get ready to applaud for each person. The first woman told of her partner’s success. I began applauding and the group members joined in. With each success story, I extended the applause and added a cheer and called out the woman’s name. The group followed suit. Smiles appeared on each face, and the woman being applauded sat up a little straighter in her chair and smiled--a little bit. By the time we finished, the energy in the room was vibrant. It was an affirmation fest! At the end of the last session, as our benediction, we repeated the exercise. Rather than being interviewed, each woman told of an accomplishment she had in the last week or so. Without prompting, the women applauded wildly for each other. Security did not come. I encouraged the women to find ways to routinely inquire about each other’s professional successes as well as personal accomplishments. I ended the session, gathered my belongings, and opened the door to leave. A senior executive was standing in the hallway. He looked surprised when the door opened. He commented, without smiling or making eye contact, in a chastising tone, “You all are very raucous.” I said, “We most certainty are,” as I walked past him without stopping. The postal service was still the preferred mode of communication for important documents when I was working on my dissertation. I had sent my advisor a draft of two chapters. When the mail was delivered to our home, there was a thick, thick envelope. I looked at the address label. The huge envelope was for me, from my advisor. My heart sank. I was mortified. Why was the package sooo thick? I assumed that she did not like my work and had included the paperwork needed for me to withdraw from the program. I assumed she hated my work and wrote, in many pages, to inform me of my inadequacy. My fears paralyzed me. I left the package unopened for a day–too afraid to open it. Finally–after having driven my family crazy with my whining and self-criticism–I opened the package. Much to my surprise, relief, and delight, my advisor had so thoroughly read my work that her comments, affirmations, and edits were two pages for every one page I had written. My advisor had done the closest read I had ever received on my work. Her extensive comments were on the ways I could continue to strengthen already sound chapters. Her affirmation reduced me to tears. What she thought of my work meant the world to me. Hearing that my work was good and could be made better was a life-changing experience. Knowing that she poured over my work, considered my assertions, and resonated with my argument, made me take my own thoughts more seriously. It made me want to write better, deeper, more clearly. She had sent me a package of affirmation. When I was in elementary school, on report card day, my brother and I received $1 for every A, 50 cents for every B, nothing for a C, and we owed our parents for anything lower than a C. My parents were not paying us for the grades we made. They were affirming us, in a very tangible and pleasant way, for our hard work. They were teaching us that our good grades needed to be celebrated. They wanted us to know that our good grades were noticed and that our good grades were a point of pride. After we were paid by my father, my brother would ask to go to the store so he could spend his bounty. I, more frugal, put mine in the log cabin bank on my dresser. I was planning on buying a blue Ford Mustang on my 16th birthday. Our faculty has a ritual which has been quite meaningful for me when it was been my turn, and for which I love to participate for others. At faculty meetings, when someone is tenured and promoted, we read aloud excerpts of the letter sent to the Trustee Board. The excerpts extol the value of the work by the celebrated colleague. The excerpts make reference to their successes and accomplishments, and proclaim the good efforts of the colleague. Once the words are spoken, the colleague receives thunderous applause and the entire faculty lifts champagne glasses and toasts the colleague for a job well done. It is an elegant gesture. It is a moment when the collected body affirms the individual for the contribution made for the flourishing of the whole. It is a lovely moment. Performance, per se, is not the world I know. Beyond third grade, I have never taken a bow with other cast members of a play; I have never bowed after performing with a band or choir. What I have experienced is, after giving a scholarly paper at a guild meeting, noticing the decibels of applause after my paper. In those moments, I am appreciative of the applause. If/when the applause seems to linger, even a bit, I am especially pleased that the audience signals their affirmation of my work. It is a small thing, but it sustains me, lifts me; there is no applause after writing a book. A challenge of teaching adult students is that they want to be affirmed for what they already know. When the desire for affirmation is at the expense of openness to learning, this is not applause worthy. Refusing to learn, yet still wanting applause, can be disconcerting to the hopeful teacher. I recently survived end-of-the-semester student presentations. For the students who engaged the assignment, worked at exploring new materials, and created a meaningful and feasible project, I gave strong and clear affirmation. For at least three students I clapped loudly, uproariously, gladly. For the students who presented half-baked projects which lacked thoughtfulness and made me, at times, question my vocational choices, I did not give negative words of criticism. I instead sat in silence, withholding the anticipated affirmation. Students seemed confused when their paltry presentations did not garner the expected affirmation. I am disappointed when they choose to opt-out of working hard in a course they have enrolled in under their own volition. I am amazed when they are confused about not getting affirmation for poor work.  Here’s the thing about applause. It is a gracious and generous gesture which is needed by us all. It is not to be squandered or provided disingenuously. It is not to be demanded for lazy efforts. The sound of applause and the feeling it conjures is that for which so many of us yearn. This yearning is not selfish or grandiose. It is a heartfelt desire to do work that counts, to do work that is meaningful and held in high regard by our peers and elders. The applause of a single human being is of great consequence.

In 1998, the movie, You’ve Got Mail, cast an unlikely couple, played by Tom Hanks and Meg Ryan, who fell in love over email exchanges. The film brought to the big screen the unforgettable computer-voiced announcement “You’ve got mail.” The scenes were classic and represented many email users who eagerly anticipated hearing their computers say “You’ve got mail” each time a new electronic mail message arrived.  The Hanks and Ryan characters would painstakingly compose an email message, hesitate, and then hit “enter” or “return.” On the other end of the dial-up Internet connection was the recipient who sat on the edge of his or her seat, just waiting for something interesting, encouraging, or perhaps inspiring, to arrive from the anonymous love interest. Much has changed in digital communication since the days of dial-up, AOL, and “You’ve got mail.” One thing that hasn’t changed, however, is our eagerness for quick, if not, instantaneous messaging. Whether or not one likes this stage of humanity’s relationship with technology, the weight of this cultural phenomenon falls on each of us. For better or worse, communication at the speed of light has become part of the culture of higher education as well, especially in an online learning space. Picture a married, mother working fulltime for a congregation taking seminary courses online. Her life circumstances offer her limited work hours for furthering her education. While reading through her course module for the week, she stumbles across a reading that is listed as “required,” but the link is broken. She has just a few hours to finish her assignment, and now she feels lost. The student messages the professor and sits and waits for a reply. How long should she have to wait? What expectations does she have of the professor? How well has the professor been communicating with her so far in the course? These questions are the kinds of concerns that speak to teacher-student engagement in online courses. In this blog, I offer a few tips for teachers to consider when it comes to online teacher-student engagement. While much has been written about teacher presence, the importance of communication, best practices of when to respond to students and the like, the primary focus of this entry is the importance of communication, meaningful facilitation, and commitment to making an impact on student formation. Communication Set clear expectations for yourself and tell the students. If you follow the old 48-hour rule—that is, you plan to respond to students within 48 hours of their questions— then let your students know this is your practice. If you are more of a 24/7 kind of online teacher, let them know that too. I personally don’t respond to anything over weekends and holidays, and I tell students my boundaries at the beginning of the course or before major school breaks. Otherwise, I respond to their questions daily and interact within the course on the days I pre-establish with my classes, normally on or the day after deadlines. Tell your students how you prefer to be reached. It’s up to you to decide how you plan to be available, but make sure your students know how you prefer to be contacted. I respond to emails faster than any message service in learning management systems; so I frequently remind them to email me if they have a question. Facilitation Establish a pattern of engagement with online discussions and forums. If you were in a classroom face-to-face, would you let class discussion fill an hour of valuable class time without your guiding the conversation? Probably not. The same is true for online discussions. Interject comments alongside your students’ posts to provide scaffolding, encouragement, and teachable moments. Remember, if you do not post, you are not present. Give feedback on assignments that prompt learning. Whether you use a rubric, points system, letter grades, or a combination of these, make sure your students know why they got the grade they were assigned. Frankly, this tip is just good education and not limited to online education, but without non-verbal glances, after class questions, and hallway conversations, online students feel lost if they don’t hear any feedback from you. Impact Commit to your online students the same way you would commit to a student who is sitting in your classroom or standing in your office. The demands of higher education sometimes cause us to run from one urgency to another. Too often the students at a distance get ignored, “out of sight, out of mind,” or something like that. Resist the temptation to think of them as faceless names. They are individuals who, from their perspectives, want to be connected with your school, the course, and with you as their professor. They are also paying tuition and have a reasonable expectation to receive a comparable experience to those who are face-to-face. Try to get to know them. Pray for them. Memorize their names as you would any of your classes. Offer to assist them with course matters outside of class as you might your residential students. The students want to hear from you, and they appreciate all of your interactions with them. Your level of engagement with students can make or break your course. Communicate frequently and clearly. Scaffold learning through facilitation. Demonstrate how you care about your online students. These three simple tasks will create the learning space your students need for achieving the education they seek.